Privacy Policy

Last Updated: January 2025

1. Information We Collect

We collect information you provide directly to us, such as when you:

• Request a quote or estimate for our services
• Contact us through our website or phone
• Schedule an appointment or service
• Subscribe to our newsletter or updates

The types of information we may collect include:

• Name and contact information (email, phone number, address)
• Property details and service preferences
• Payment information (processed securely through third-party providers)
• Photos of your property (with your consent)
• Communication preferences

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our lighting services
• Process quotes, estimates, and service requests
• Communicate with you about your projects and our services
• Send you technical information, updates, and promotional materials (with your consent)
• Respond to your comments, questions, and requests
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent transactions and other illegal activities

3. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

• Service Providers: We may share information with trusted third parties who assist us in operating our website, conducting our business, or servicing you, as long as they agree to keep this information confidential.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• Consent: We may share your information with your explicit consent.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

6. Refund and Cancellation Policy

We do not refund the cost of labor for services that have been completed. This policy applies to all installation, maintenance, and removal services. Refunds for materials or equipment may be considered on a case-by-case basis, subject to the condition of returned items and our discretion.

Cancellation Policy: A $75 cancellation fee applies only to cancellations made after November 15th. Cancellations made on or before November 15th are free of charge.

7. Your Rights and Choices

You have the right to:

• Access, update, or correct your personal information
• Opt out of receiving promotional communications from us
• Request deletion of your personal information
• Object to or restrict certain processing of your information
• Data portability (receive a copy of your data in a structured format)

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

8. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors are coming from. You can control cookie settings through your browser preferences.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

11. Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last Updated" date. We encourage you to review this privacy policy periodically for any changes.

12. Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us:

• Email: hello@sunsetglowlighting.com
• Phone: (555) 555-0199
• Address: Princeton, TX (Service Area)